Redmart Ticket Tracker

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Redmart Ticket Tracker is a as the name suggests a ticket tracking application. Unlike a fullblown application like JIRA or Redmine, this is just a POC on ticket tracking and MEAN stack.

This application provides basic functionality like creating new ticket or users and modifying existing ones. It also provides provision to add comments on tickets. Items can be filtered on the basis of the users or their statuses. Items can also be deleted. Everything is provided as REST service by node and express which is consumed by Angular.

Users currently can be of 2 types - Customer and Customer Service Repos.

(This is just a POC hence I keep it improving it while I learn new things.)

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REST Endpoints

User

Verb	Path	Description
GET	/api/users/	Returns all users
POST	/api/users/	Creates a new user
---	User by type
GET	/api/users/customer	Returns all users of type 'Customer'
GET	/api/users/csr	Returns all users of type 'CSR'
---	Operations by Id	---
DELETE	/api/users/{id}	Delete user by Id
GET	/api/users/{id}	Get details of user by Id
---	Metadata	---
GET	/api/users/option/type	Get type of users

Ticket

Verb	Path	Description
GET	/api/tickets/	Returns all tickets
POST	/api/tickets/	Create a new ticket
---	** By Id**	---
GET	/api/ticket/{id}	Get a ticket by Id
PUT	/api/ticket/{id}	Update a ticket by Id
DELETE	/api/ticket/{id}	Delete a ticket by Id
---	---	---
POST	/api/ticket/{id}/comment	Add a comment to the ticket with Id
---	Metadata	---
GET	/api/users/option/area	Get type of users
GET	/api/users/option/status	Get type of users

Pending Issues

Features

• DONE Comments should get updated immediately when added
• DONE User should get updated immediately when added
• TODO Perform validation on parameters passed to *route.js files
• DONE Delete a ticket
• TODO Delete and Update a user, also view details of user
• TODO Validation on ticket creation
• DONE Separate ticket controllers in files.
• DONE A comment is being added two times

Refactoring

• DONE Figure out a way to save routes in variables such that they can be used a different places wihout the doubt of typos.

• DONE Do something about common variables like the enum values which are getting fetched everytime.

Contact

Suresh Sarda: (sureshssarda[at]gmail[dot]com)