Home Assistant app on iPad freezes daily at random times

[hapklaar]

iOS device model, version and app version

Model Name: iPad Air (5th gen)
Software Version: iPadOS 18.1.1
App version: 2024.11 (2024.978)

Home Assistant Core Version

2024.11.3
Describe the bug
For me the app crashes or rather freezes regularly, but only after a day of running or so. I use it as a permanent-on device in a dock on my desk.

Most of the time in the form of a black screen, with just the yellow cogwheel on the bottom. Always unresponsive. I have to force quit the app and restart to get it going again.

To Reproduce
Cannot reproduce on demand, happens after some time after starting
Expected behavior
No freeze/crash
Screenshots

Additional context

I think it only happens on a particular home screen I have defined, but am not sure.
Previously reported in #2810
Logs have been uploaded to the requested location. Last occurrence of freeze I noticed at 16:49, after which I restarted the app

[dmkjr]

I, too, am experiencing a similar problem. But not necessarily on an iPad. Mostly on my iphone 16 Pro Max. I chalked it up to potential 18.2 beta. But it was happening even. before then.

[bgoncal]

Can you try on the latest testflight build?

[hapklaar]

Nice, did you already find something? Updating now to 2024.1006, will report back.

[bgoncal]

Not specific for your case but for the last weeks I've been fixing some performance issues, so let's start debugging from this latest version.

[hapklaar]

Just froze again. Exported and submitted new logs!

[bgoncal]

Do you know exactly what time did it happen? It worth trying as well with the testflight release I made available yesterday, I removed some realtime state subscription that will make it less CPU intensive.

[hapklaar]

I don't know exactly when it happened. I saw it was frozen on black screen with 2 partial graphs and the yellow cogwheel at 18:22. Then force closed the app and restarted at 18:23.

Just updated the app to 2024.1022 and will keep monitoring.

[bgoncal]

Is the cogwheel tappable? Because if it is then the app is not frozen, just the home assistant frontend itself that lost it's connection for some reason

[hapklaar]

No it's totally frozen

[hapklaar]

@bgoncal Today I saw the issue happening at 13:12, made a little video after this. This time the yellow cogwheel was responding. Not sure if I just remember incorrectly from before or it behaves different now or maybe it becomes unresponsive after a little while.

I uploaded the logs and also the video to my google drive. I will share this with you specifically. Hope it brings some light to the situation

Logs: https://drive.google.com/file/d/1urs7IhY58FZr03nR8HpaF7lohwmcuOnU/view?usp=drive_link
Vid: Sent a link to your email address

[bgoncal]

I'll check your logs next week, please remove your logs from this thread since it contains personal information.

Also, can you try App Store version 2024.12.1? (Released yesterday)

[hapklaar]

Should be good, the file was only shared with you. Happened with app version 2024.12.1

[hapklaar]

fyi: Happened two more times, both times I could bring up the menu with the yellow cogwheel. In Settings I noticed 'WebSocket' had status Connecting.
Quitting and restarting the app always fixes it.

[bgoncal]

I couldn't find anything relevant for a freeze/crash in your logs, I left my iPad ON since last friday and it is all good. Can you try 2 things for me?

1 - Instead of the App, leave the home assistant open in your iPad Safari browser until it freezes (or not)
2 - Then try with 2024.12.2 app version (it will become available tomorrow probably)